Service catalogue and pricing
Your service catalogue is the list of work your workshop offers, like "Minor service 20,000km" or "Brake pad replacement, front". Each entry, shown as a service type, holds the copy, hours, price, and parts that get pulled in when an advisor books or quotes that work. Setting it up well means faster bookings and consistent quotes.
Service catalogue settings need the catalogue edit permission, which admins hold.
Add a service type
- Open Settings and go to Service Catalogue.
- Use the add row at the bottom of the table, or the plus in the header, to start a new service type.
- Fill in the code, name, hours, and a fixed price if the service is fixed-price. Pick its specialty.
- Save. The row stays editable, and clicking it expands the detail where you add descriptions, parts, and variants.
Start from a template
The header has a Template action that adds selected service types from the starter catalogue, along with the inspection templates and starter parts they need. It skips service types you already have, so it never overwrites your edits.
Two descriptions, two jobs
A service type carries separate before-work and after-work copy, and they must not be mixed up.
- Quote procedure is the planned-work wording a quote recommendation uses. It reads "Carry out...", "Replace...", "Inspect...".
- Completed work is the after-work wording for the Work Carried Out and report copy. It reads "Carried out...", "Replaced...", "Inspected...".
Do not reuse completed-work copy in a quote
Quote copy describes work that has not happened yet. Using completed-work wording on a quote makes the workshop sound like the job is already done.
Parts, sundries, and variants
Open a service type to edit its child detail in the same row.
- Parts and sundries are the line requirements that get snapshotted onto a repair order when this service is booked. Each line picks a real reusable catalogue item and sets a quantity. A part line cannot be saved until you select an actual catalogue item.
- Variants are workshop-friendly packages or logbook interval labels for the same service type. They are a fallback and packaging tool, not a complete manufacturer parts matrix.
Favourites and pricing notes
- The star on a service row marks it as a workshop favourite. Favourites sort to the top of the advisor's service picker.
- The pin is a separate project favourite that curates the technician project picker. It does not change the advisor's ordering.
- Promo eligibility is captured for advisors as guidance. Quote pricing today is entered by hand; promo prices are not applied automatically.
Booking snapshots the catalogue
When a service type is added to a repair order, Openhood snapshots its current copy, hours, and parts onto that job. Later catalogue edits do not rewrite work that was already booked.