Book a vehicle in
A repair order is the container for one vehicle visit. You create it once, then everything for that visit lives on it: services, parts, inspections, the quote, and the invoice.
Booking-in happens at speed: a walk-in, a phone call, or a pre-arrival booking. The intake panel is one compact form with collapsible sections, not a wizard.
- Open the intake panel from the dashboard. The next repair order number is shown for you.
- Find the customer. Type a name, mobile, or email and pick a match. If they are new, type their details to create them.
- Find the vehicle the same way, or add a new one. Prior service history sits in the Vehicle section.
- Add the booked services. Each row sets the service, labour hours, and any parts.
- Set the booking date and the due-in time, then create the repair order.
The customer is your starting point
A repair order needs a customer, a vehicle, and at least one service before you can create it. The customer authorises one vehicle visit, so all communication, approval, and invoicing happen at the repair order level.
Matching the customer and vehicle
Type into any of the customer fields (first name, last name, mobile, or email) and matches appear directly below. Selecting a match collapses the section and shows the name and number in the header, so you can confirm who the booking is for at a glance.
The mobile number is stored once and shown back in the local format you are used to reading aloud.
Booking services
Each service row carries the service type, labour hours, and any parts needed. A configured service offering, such as a logbook service, creates the work and parts it was set up with when the repair order is created.
If you set a service to fixed price, that becomes the row total.
Due-in and due-out
Due-in is when you expect the customer to drop the vehicle off. Due-out is your planning slot for when it should be ready, such as a pickup window or "customer waiting". These are planning buckets, not exact appointment times.
One live vehicle, one repair order
If a vehicle already has an open, onsite repair order, Openhood will not let you create a second one. You get a prompt to go to the existing repair order, where you can add the next quote or job card instead. Picked-up, no-show, and cancelled records do not block a new booking.