Live dashboard basics
Openhood runs on one dashboard. Instead of separate screens, you switch between tabs on the same page, and the page stays live for everyone working on it.
One page, several tabs
The tabs you see depend on your role. The full set is Inbox, Diary, Arrivals, Active Jobs, Bay View, All Jobs, Customers, and My Jobs.
- Inbox is your work queue and unread message badges.
- Diary plans forward bookings against shop capacity.
- Arrivals is the morning board for expected, arrived, and no-show vehicles.
- Active Jobs is the in-flight kanban of today's work.
- Bay View schedules work into bays for the selected day.
- All Jobs and Customers are searchable tables.
- My Jobs is a technician's assigned work.
Your landing tab follows your role. Technicians and detailers open to My Jobs, workshop leads open to Bay View, and advisors and admins keep the standard default.
It updates in real time
The dashboard subscribes to live updates. When someone arrives a vehicle, moves a card in Bay View, or finishes a job, the change appears on other people's screens without a refresh. A board only reloads when an update actually affects it.
Everyone sees the same floor
Because the dashboard is shared and live, the lead sequencing Bay View, the advisor on the counter, and the technician on My Jobs are all looking at the same current state of the workshop.
Switching tabs keeps your place
Tabs are client-side, so switching is instant and does not navigate away. Opening a repair order or starting a new booking happens in an overlay on top of the current tab, so you keep your scroll position, filters, and the list you came from.
The selected day travels with you too. The date you pick in the Diary or Bay View stays selected as you move between those planning surfaces.
Urgent messages interrupt; everything else waits
Some messages need an answer now. Send-backs and messages that tag you appear as an interrupt banner with quick replies, for any role. Ordinary chat goes to your bell and Inbox instead, so it does not interrupt greasy-hands work.
Working offline
If your connection drops, low-risk edits such as reassigning a technician, changing allocated hours, or rescheduling are queued and replayed when you reconnect. Customer sends, payments, uploads, and deletes always need a live connection and will tell you if they cannot go through.