Customer digital report
Hilux SR5 · 1ABC234 · Sarah Patel
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Media and Condition Records
Photos, video, annotation, and condition records stay attached to the job instead of a camera roll.
Openhood keeps records with the repair order: technician media, annotated photos, Mux-backed video, condition reports, and advisor camera handoff sessions can all support the work, the authorisation, and the customer explanation.
Who it helps
Less describing. More showing.
Technicians
Attaches photos and videos directly to the work context.
Service advisors
Shows customers what happened instead of relying on a cold explanation.
Owners
Reduces dispute risk with time-stamped, RO-linked records.
Customers
Can see damage, condition, and recommendations before deciding.
What Openhood does
- Attaches photos and videos directly to the work context.
- Shows customers what happened instead of relying on a cold explanation.
- Reduces dispute risk with time-stamped, RO-linked records.
- Can see damage, condition, and recommendations before deciding.
What it doesn’t do
- Key-fob and custody photos are internal by default unless a customer-facing surface explicitly includes them.
- Evidence is filed against the real repair order, not a loose camera roll.
FAQ
Questions workshops ask about media and condition records
What is Media and Condition Records in Openhood?
Openhood keeps records with the repair order: technician media, annotated photos, Mux-backed video, condition reports, and advisor camera handoff sessions can all support the work, the authorisation, and the customer explanation.
What does Media and Condition Records replace?
It replaces describing with showing.
Explore more
Connected Openhood workflows
See it on a real workshop.
Spin up a production-shaped Openhood demo and run the workflow end to end, or talk to the team about getting your workshop set up.